Partnered Expert Column

Thousands of Dollars are Hiding in Your Vendor Invoices

Nawal El Solh·2026-05-29

Over my career, I've recovered $100,000+ in overcharges and waste. A sampling of the wins:

  • $10,521 in IT overcharges
  • $2,400 clawed back from an internet provider
  • $2,521 from a telecom carrier
  • $1,750/month from a "support fee" no one was actually using
  • $491 from a duplicate security software subscription that quietly renewed

All of it came from a single habit: pulling every invoice and reading it line by line.

Most people just assume the invoices are correct. They assume (incorrectly) that the vendors are on top of it and are painstakingly reviewing what they're sending out.

Unfortunately, this isn't true. Most vendors aren't heavily auditing their invoices for you. The bigger these vendors get, the more line items get added, renewed, and quietly inflated. More things slip through the cracks. If no one inside your business is looking, the money walks out.

These are the 4 places I recommend looking to save meaningful money on your costs:

1. IT and Telecom Invoices

Pull the last three months side by side and compare them. Look for charges without explanations, "support fees" that don't match your contract, and device licenses still billing for people who left months ago. The $10,521 IT credit at the top of this article? It surfaced in a single afternoon of reading. The numbers hide in plain sight when no one's comparing month to month.

2. Software Licenses

Every growing company has paid seats no one uses. Pull your license counts and stack them next to your active user list. The gap is almost always bigger than you'd guess. I once helped a company recover $700/month on enterprise software licenses tied to a legacy account the team didn't even remember owning. That's $8,400 a year, flowing out the door for software no one was logging into.

3. Auto Renewals You Didn't Agree To

Security tools, antivirus, backup software, design platforms, video conferencing, phone systems. Anything under $500/month is where the real leakage hides. Individually small, collectively meaningful, and almost never on anyone's radar. Pull a list of every recurring charge on the books and force yourself to justify each one. The ones you can't explain are usually the ones costing you.

4. Annual Rate Increases Buried in Your Contracts

Most IT and software vendors slip a 3% annual rate hike into your contract, and most founders pay it without asking. The increase is usually negotiable, especially if you've been a long-tenured customer or have expanded usage with the vendor. I once deferred an increase by a full year and saved over $6,000, plus set the precedent with that vendor that price increases have to be earned, not assumed.

The point isn't chasing every $11.03 charge (though I've done that too). The point is that vendor pricing is actively managed, not accepted. Build the habit. Make someone on your team responsible for reading invoices, not just paying them.

Your cash is already on the table. You just have to look.

By Nawal El Solh20+ years of operations experience, writes about scaling service businesses

Learn more at chief-catalyst.com

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